Now more than ever, it is evident that the expectations of business leaders has evolved. The short version looks like this:
Small and medium organizations are without a doubt in an era of dependence as it relates to IT. I don’t think many small business owners or CEO’s would argue that point. Especially following the demands that COVID is putting on IT, voice, and other digital systems. IT is the hardware, software and services we need to do our jobs. We are just as dependent on it here in the Gulf Coast area as organizations are in California or New York. And just as the frame of reference and expectations around computers and IT have changed over the last two decades so has the view of IT people. That evolution:
The engagement IT providers get from clients today is less around “I need you to fix this” or “I need your to upgrade that” its:
We already know we are dependent on IT: personally and professionally. That being clear many organizations have not revisited their expectations of their IT Partner. Leaders need to look for IT partners with comprehensive capabilities in:
Organizations need to raise their expectations of both IT and their IT partner in order to thrive in challenging times. The conversations and relationship you have with your IT partner should be less technical and more outcome-based. The IT function shouldn’t be an “IT Guy or Gal” it should be a team of IT professionals working with you to ensure you have what you need today and are heading in the right strategic direction as you move forward. Like I always say to out team, IT should be the best employee to the business!